Covering Coronavirus: Tips, best practices and programs

Communicating clearly during a crisis

Advice from Jill Geisler, Bill Plante Chair in Leadership & Media Integrity, Loyola University Chicago, Freedom Forum Fellow in Women’s Leadership

Q: How do I keep my boss informed without driving them crazy while working remotely?

A: The easiest way to miscommunicate is to make assumptions about what others want or need. Now’s the time to make everything easier with one question:

“What’s the best way to communicate with you — and when?” Get clarity on two types of communication — the routine and the urgent. Do the same with colleagues. Sometimes when we work from a distance, we worry that our bosses or teammates think we’re slacking, since they can’t see us. Let’s make a compact among all journalists that we will assume just the opposite. We’re pushing ourselves because nothing is more important in crisis than sharing valuable and valid information. 

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Have questions? Ask away.

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